PLANNING	Yes	No

Were you able to reach a sales manager quickly?
Were you able to reach a convention services / catering manager quickly?

HOTEL SALES MANAGEMENT	Excellent	Good	Fair

Room Appearance
Helpfulness during planning
Efficiency


HOTEL CATERING MANAGEMENT	Excellent	Good	Fair

Courtesy
Helpfulness during planning
Efficiency


RESERVATIONS	Yes	No

Were processed properly prior to arrival?
Were in order at check-in?

FACILITIES

Yes


Were your meeting / banquet facilities:	set up properly?
	set up on time?
	posted correctly?

Please rate the following where applicable:

Excellent

Good

Fair

FOOD AND BEVERAGE SERVICES


TABLE	Excellent	Good	Fair
Overall appearance

SERVICE
Promptness
Knowledge
Courtesy

FOOD
Quality
Presentation
Portion size
Value for price paid

BEVERAGE
Presentation
Value for Price Paid

MISCELLANEOUS
Overall banquet Impact?
Was a Manager available during your banquet?

OVERALL SATISFACTION	Excellent	Good	Fair

How would you rate your function overall?
How would you rate the value for price paid for your function?


	Yes	No
Were we flexible enough to adapt to last-minute changes and requirements?
Would you consider returning for another Function?

Please indicate those staff members who were especially helpful, so we may show our appreciation:

Name (s):

Position (s)

When is the best time to contact you regarding future meetings/ events?

What else would you like to tell us?

OVERALL SATISFACTION
Who was your Sales Manager	Who was your Catering Manager

Mike Walker Mickey Kruse Jeff Moennich Justin Lombardi Francie Christopher	Kay Olesen Sandra Sampley

Thank you for your time!
We sincerely appreciate your feedback and we hope to serve you again soon.

Doubletree Guest Suites Phoenix-Gateway Center

320 North 44th St., Phoenix, Arizona, USA 85008-7698
Tel: +1-602-225-0500 Fax: +1-602-231-0561